Nick Jacob

Senior UX Designer

Designer based in Melbourne, Victoria. 15 years experience designing products and services for user groups in retail, trade, emergency services, education, sports and community sectors.

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Case Studies

Dulux

Connecting customers with accredited painters.

As the UX designer I delivered strategic and creative design artefacts to enable Dulux to go to market with 3 key digital products - Loyalty & Rewards for Dulux Trade painters (App), Find a painter that connects Dulux Trade painters and dulux.com.au customers (App, Web, Digital), and Cabots website redesign project ( Responsive Web).

Sporting Schools

Helping schools increase children's participation in sport.

As the UX Designer I led the end-to-end user experience design and evaluation of the Sporting Schools portal. Contributing and collaboratively working within the Sporting Schools team of Business Analysts, CRM Developers, Quality Assurance Testers, Project Manager and Product Owner.

Child Link

Helping authorised key professionals support children's wellbeing and safety.

As the Usability and Accessibility Analyst within the Child Link UX and Product Team I provided expert UX recommendations for the planning and delivery of user testing activities for Child Link, a web based platform that displays information about a child to authorised key professionals across Victoria that have responsibility for child wellbeing and safety.

Fire Permits Victoria

Providing customers clarity whilst working within complex legislation

Led product design for a joint government web application and website, providing Victorian citizens to Check. Apply. Notify fire permits online, whilst enabling Victorian fire services to visualise, assess, and coordinate the management of fire permits across the Victorian community.

Experience

Dulux

UI/UX Designer

Feb 2024 — Current

Design, delivery and handover of user experience artefacts (sitemaps, user flows, wireframes) for Loyalty and Rewards experience, including design of 50 screens across 3 customer types for Dulux Trade App.
Iterative end-to-end design and collaboration to deliver 60 plus screens for 2 user groups across 3 platforms (Dulux Trade App, Dulux Trade Web, Dulux.com.au).
Presentation of Find a painter design concepts to over 100 Dulux Australia Marketing colleagues at annual conference in April 2024.
Wire-framing and prototyping of key Cabots website Product Finder. New design combines 3 fragmented tools into 1 product recommendation tool for over 50 timber and product combinations.

Australian Sports Commission

UI/UX Designer

Jul 2022 — Jun 2023

Collaborating with Product Owner and Marketing Manager to rapidly prototype responsive design approach and concepts ensuring alignment to organisation brand guidelines.
Using Google Analytics, Figma, and Microsoft product suite to explore, define, and validate problems through wireframes, visual design, interaction design and user flows.
Collaborating with developers in Microsoft Teams and Azure DevOps for handover of visual and interaction design, and user flows within user stories that met user and business requirements, including acceptance criteria.
Gathering, documenting and translating user testing requirements to plan and facilitate usability testing sessions. Evaluating and measuring usability sessions against industry benchmarks and metrics (namely, Single Ease Question, System Usability Scale).

WISE Employment

Senior UI/UX Designer

Feb 2023 — May 2022

Cognitive Walkthrough & Evaluation of WISE Online - focusing on mobile experience and accessibility.
Competitor Analysis - analysis of top rated Disability Employment Service providers and Disability Employment Service providers that have a product offering.
Customer Journey Mapping - collaborate with a marketing manager to assist in the completion of a Customer Journey Map for Disability Employment Service program.
Sitemap, User Flows - create sitemap and user flows for new customer segment onboarding to Resume Builder feature. Development Estimation - collaborate with development team to estimate effort for all screens and functionality for new customer segment onboarding to Resume Builder feature.

Department of Education and Training, Victoria

Usability and Accessibility Analyst

Jan 2021 — Feb 2022

Collaborating with the UX team to develop personas, sitemaps, business and functional requirements, user stories and process maps.
Led the execution of the usability and accessibility sections of the Child Link user testing strategy.
Gathering, documenting, and translating user testing requirements and metrics into detailed user testing plans in consultation with internal and external stakeholders.
Analysing usability and accessibility compliance of wireframes, prototypes, and visual designs. Establishing usability and accessibility design and coding guidelines for the UX team and delivery partners.
Prototyping design solutions to identified and potential usability and accessibility.

About Me

G'day, I'm Nick Jacob. I'm an experienced designer with broad skills and expertise. I like to take a diplomatic and balanced approach to problem solving. I enjoy working collaboratively in cross-functional teams to design and deliver products and services that meet user needs and solve complex business challenges.